support@liveodorfree.com Patented Noble Ion® Odor Technology - No enzymes, fragrances or detergents Free Shipping On all orders over $99 Satisfaction Guaranteed! Our Odor Experts Work With You Until the Odor is Gone
support@liveodorfree.com Patented Noble Ion® Odor Technology - No enzymes, fragrances or detergents Free Shipping On all orders over $99 Satisfaction Guaranteed! Our Odor Experts Work With You Until the Odor is Gone

Satisfaction Guarantee

GET RID OF PET URINE ODOR FOR GOOD
Our customers come to Live Odor Free!® because they are ready to finally eliminate pet urine odor instead of just masking it with perfumes. Our formula works by soaking deep into urine crystals and converting them into water and carbon dioxide. No more urine means no more smell.

SIZE AND TYPE OF PROBLEM
Every pet mess is different, so we design our products to match the specific scale of the issue. For dog urine, we offer 2×2 Spot Kits for small accidents, 5×5 Area Kits for rugs, and 10×10 Room Kits for full spaces. For cat litter and urine, we provide 24/7 Mini Sprayers for the litter box area and specialized Cat Combos for accidents elsewhere in the house.

DID YOU ORDER ENOUGH PRODUCT?
To be successful, the volume of the solution must match the volume of the problem. If you have years of accumulated dog urine in a carpet, a single 16 oz bottle won’t be enough to reach the source. Matching the product size to the urine volume is the most important step in the process.

HOW DO YOU KNOW THE FORMULA IS WORKING?
When you first apply the liquid, you may experience a temporary scent release known as an Odor Bloom. Do not panic! This is a great indicator that the formula is absorbing the urine. If you see this, simply repeat the process with your 3 Step Kit until the bloom disappears.

TROUBLESHOOTING AND CUSTOM SOLUTIONS
If you have questions or a unique pet odor challenge that needs a special touch, our technicians are ready to help. We pride ourselves on creating custom solutions for our customers to ensure every home smells fresh.

Return Policy

UNUSED PRODUCT
If you need to return an unopened item, please request a shipping label within 14 days of your purchase. The product must be in its original box and packaging. Please be aware that a 50% restocking fee applies, along with shipping and handling charges.

PARTIALLY OR FULLY USED PRODUCT
If the product has been opened and you are still struggling with pet odors, we want to help you troubleshoot.

  • OPEN A TROUBLE TICKET: Call us at 214.366.7723 or email support within 14 days so we can help resolve the issue.

  • TOUCH UP SOLUTIONS: Our goal is to fix the problem. Our team can create a custom touch up solution for you at no charge (customer pays only shipping).

  • REFUND OPTIONS: If you prefer not to try a custom solution after speaking with our team, we will issue a partial refund based on your specific case.

RETURN LOCATION
Zavada Scientific, LLC Live Odor Free!® 7601 Blvd 26, Unit #G4 North Richland Hills, TX 76180 214.295.7126

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